Customer feedback mechanism could simply mean data, information, or fact collected from your customers just to know their reactions and interest in the goods or services you have provided, as captioned by Entrepreneurng report.
Using this mechanism is very good because it makes you easily know your customer’s mind and helps you improve your product. For example, If you are into the plantain chips business and you have distributed to end users, you should ask questions like; How was the taste? Did you enjoy it? And so on.
This gives you confidence in how good is your product and also knowing the level of demand in the market.
Business owners should see this mechanism as one that is very effective. From my experience so far this has given me an edge over most of my customers and has helped me in Creating more opportunities so far.
When you apply this mechanism you will know what is next for your business to move to the next level. It also enhances your sales and helps you boost your productivity.
The customer feedback mechanism is 100% effective when applied with appropriate measures. The fact remains that if your customers are not satisfied they will find an alternative.
How To Get Feedback From Customers: Top 8
1. Through their reactions when they buy your product or your services. When a customer purchases a product and never visits your store, just know that the person didn’t like your service but if the customer patronizes you constantly it means your product is good.
2. Through phone calls to know their opinion and views.
3. Through the use of social media site such as Facebook, WhatsApp, Twitter, Telegram, Instagram, and a lot more can be very effective and brings you closer to your customers.
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4. Through organizing an interview i.e when they visit your store you can ask them face to face about their view of your product.
5. Through the generation of an online survey. Although this might seem a little bit challenging. Just like Facebook recently did an online survey just to collect valid information from their users and to share their experience using Facebook so far and also how it has affected them either positively or negatively.
It is not good enough when you only want to know the good part of the feedback rather you must be able to know the other bad part of the feedback. Don’t just assume and believe that you have given your customers 100% satisfaction.
6. Through the use of the email
7. Through the use of a manual questionnaire. When using this method you need to be very careful not to use ambiguous words that may seem confusing to your customers. The questionnaire should be a yes or no answer and should be straightforward.
8. Through the use of your business website. Having a business website is very good because you can easily advertise your product on it and get connected to your customers.
Conclusion
Nevertheless, as a businessman or woman out there looking for how to get your customers premium satisfaction. All you need to do is to follow the above method to achieve your desired target.
