According to an Entrepreneurng report, thousands of Vodafone users in the UK have complained about connectivity issues. On Monday morning, users complaining about their broadband connection flooded the mobile operator’s Twitter account, which has more than 1 million broadband subscribers. According to the down monitoring website Downdetector, over 2,700 users have reported issues.
Vodafone said it was looking into it. According to a company spokeswoman, “We’re looking into a problem that has been affecting some of our home broadband customers since this morning.” Our priority right now is reconnecting our clients, and we apologize for any inconvenience this may be creating.
Customers who work from home were severely affected by the outage, and several also reported landlines being impacted.
One Twitter user wrote, “Followed all help instructions and still not connected.” “Please assist! today’s task is due.
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Another voiced irritation that, although the issue was a widespread outage, Vodafone’s customer service team was recommending customers affected follow diagnostics using its chatbot service.
It appears to be a nationwide outage, but no one has been informed of it; instead, users are being forced to waste time on pointless diagnostics and router reboots. Useless,” tweeted the user.
Customers may be eligible for reimbursement under the terms and conditions of Vodafone for home phone and broadband services, but only if the issue lasts for at least one day.
According to the company’s policy, “If the Vodafone home broadband and phone services are interrupted for maintenance or due to a technical fault on the network, you may be entitled to a partial credit of your monthly cost based on the number of days you are without our services.”
You may be entitled to a pro-rata reimbursement of the fees you paid for the time the Vodafone home phone and broadband services were unavailable if they were consistently unavailable.
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The outage coincides with a 14.4% price rise for Vodafone customers’ communications bundles. The hike is typical for the broadband industry, which has come under fire from the consumer advocacy group Which? and is the subject of an Ofcom probe. It is also above inflation.
Conclusion
Nearly a week after thousands of Virgin Media customers had internet, phone, and TV disruptions, Vodafone subscribers are again experiencing connection issues. On Tuesday, there were so many issues that Virgin Media’s corporate website was down for several hours.
Source: The Guardian
