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UBA will pursue innovations that enhance customer experiences — GMD

by Tolulope Akinruli

Mr. Oliver Alawuba, Group Managing Director/Chief Executive of United Bank for Africa, UBA Plc, stated yesterday that the bank will continue to focus on innovations that improve client experiences in order to build on the achievements made over the last 75 years.

Speaking during the bank’s world press conference at the UBA House in Lagos to commemorate the bank’s 75th anniversary, Alawuba stated that the 75th anniversary is a monument to the bank’s tenacity, innovation, and unshakable dedication to excellence that have defined its journey over the years. He said: “The past 75 years have been marked by stability and excellence, pillars upon which UBA’s legacy stands tall.”

Alawuba outlined the bank’s strategy for the next 75 years, saying, “As we navigate the ever-changing landscape, we remain committed to creating value for our shareholders and capitalising on emerging market opportunities.” “Innovation and digital transformation are key to it’s strategy for future growth and competitiveness.

We will continue to invest in innovative goods, services, and digital platforms that improve the customer experience and increase operational efficiency. Our commitment to Corporate Social Responsibility is strong, with initiatives focusing on education, healthcare, entrepreneurship, and environmental sustainability, resulting in a tangible impact on communities throughout Africa.

“Looking ahead, our objective is clear: to be a role model for African enterprises. This is a single bank that unites Africa while also connecting Africans to the rest of the world. Our primary aim is to serve as the payment bank for capital flows, trade, and investments between Africa and the rest of the globe. “We are devoted to growing our presence, grabbing opportunities, and providing value to all stakeholders.


“Collaboration and partnerships, as demonstrated by the $6 billion SME funding arrangement inked with the African Free Trade Area (AfCFTA), will be critical in attaining our strategic goals. We are committed to strengthening our relationships with consumers, employees, regulators, and other stakeholders for mutual benefit and long-term success.” Muyiwa Akinyemi, Deputy Group Managing Director, attributed the bank’s success to its long-standing dedication to great customer service, financial strength, and resilience.

Source: vanguardngr.com

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